Refund policy

At Sprinkle Nest, we carefully pack every order to ensure your products arrive safely and in excellent condition. 💕

Change of mind

Due to the nature of our products, we do not accept returns or exchanges for change of mind.

Sprinkles and other edible products cannot be returned once they have been dispatched for hygiene and food-safety reasons.

Please make sure you check your order carefully before completing your purchase.

Damaged or incorrect items

We take great care when packing orders, however, if your order arrives damaged, faulty or you have received an incorrect item, please contact us as soon as possible at sprinklenest@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging where applicable

We will assess the issue and work with you to resolve it.

Please note that some products, particularly chocolate sprinkles and other heat-sensitive items, may be affected by warm weather during transit. While we take care when packing these products, Sprinkle Nest cannot guarantee that chocolate or other heat-sensitive products will remain unaffected by heat during transportation.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law. If a product is faulty, damaged or does not meet your consumer guarantees, you may be entitled to a repair, replacement or refund as required by law.

If you have any questions about an order or our returns policy, please contact us at sprinklenest@gmail.com. 💕